We have a 30-day return policy, which means you have 30 days after receiving your device to request a return. It is simple and easy.

To begin a return, please send us an email at support@vitalredlight.com with your order that you wish to return along with a reason as to why you are returning the device. Please make the subject line of the email "Return for Order No. ###".

After you send the email, we will then send you instructions. 

To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging.

You can always contact us for any return question at support@vitalredlight.com

Please note the following for all returns:
All kits and configurations must be returned in full with original packaging for all devices and components. Must be in like-new condition. Returns without all the original packaging and components will be subject to refusal and returned to the sender.
Unlike other companies, we DO NOT charge restocking fees.
Orders are not eligible for exchange or substitution.
Original shipping costs are non-refundable.
All returns received with damaged or missing components will be subject to refusal and returned to sender.
Return shipping will be your responsibility. Please note that we cannot be held liable for lost or damaged shipments that are returned to us
Returns must be postmarked before the end of the 30-day return period, which commences upon receipt of the product. Returns shipped after 30 days will not be accepted.
All returned orders will be inspected and processed within 3-5 days of receipt.
All international returns are required to ship to our return center located in the U.S.
All products listed as Final and or Closeout Sale are non-refundable. Purchased Final/Closeout Sale items are NOT eligible for our standard return.
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